Exchanges/Returns Policy

Returns

At Mookah, we want you to fall in love with the garments/items that best suit you. We know very well that sometimes it can take a couple of goes to find that perfect piece.

100% Customer Guarantee.

Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

When returning an item to us, we ask a couple of things. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. If it is a garment, we obviously ask that the garment has not been worn or washed, and all the labels are attached. We also ask that you take care to protect the item when posting.

How do I make a return?

If for some reason, you are not completely happy with your purchase and would like to return the item, please contact us at info@mookah.com.au

Please let us know the following

  • Your name
  • The item you wish to return
  • Order number
  • Date of purchase
  • Why you wish to return the item



We ask that you send your item back via a prepaid postage satchel.  The prepaid postage satchels comes in three sizes and are all traceable.  we will reimburse your for the prepaid satchel.

500g satchel $8.25 AU

3kg satchel $13.40 AU

5kg satchel $13.40 AU

 

Shipping:  To return your product to us, please mail your product to:

mookah
PO BOX 34
Inverloch 3996
Victoria
Australia


You will be responsible for paying the return shipping costs to us, but this will be reimbursed to you on receipt of your returned item(s).  Please ensure that you include the receipt for the postage with your return.

Please note that the turnaround time on a exchanged item can vary, depending on your location, and shipping time involved.

What happens next?

  • It can usually take up to 7 business days (excluding weekends and Public Holidays) for your return to be delivered back to us.
  • Your refund will be completed within 1 working day of your return arriving at our warehouse and we’ll send you a confirmation email once we’ve refunded you.
  • Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).
  • All goods are inspected upon return and we try our best to accept all returned items. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

 

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