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Help and Contact

Here's a handy guide to some questions you might have.

If your question isn’t answered, our customer care team can assist you.

Customer Support

Need help? Get in touch with our customer care team.

Thank you for your patience while we work through the large number of queries coming in.

If your query is urgent or time sensitive, we recommend contacting one of our stores.

Reward Program Vouchers

Mookah program members earn rewards points as they spend and access exclusive member-only benefits and offers.

For more information on the Mookah Rewards Program click here

Mookah Gift Vouchers

Gift vouchers purchased via the online store can be used online and instore.

Gift vouchers purchased from one of our bricks and mortar store, cannot be used with our online store.

You can purchase your Gift Vouchers here


For more information on how to return an online purchase, see our returns section on the website.

Online Deliveries

Once your order has been fulfilled, you will receive an email from us and will be able to check its delivery status directly with Australia Post.

To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.

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