Exchanges/Returns Policy

Returns

At Mookah, we want you to fall in love with the garments/items that best suit you. We know very well that sometimes it can take a couple of goes to find that perfect piece.

100% Customer Guarantee.

Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

When returning an item to us, we ask a couple of things. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. If it is a garment, we obviously ask that the garment has not been worn or washed, and all the labels are attached. We also ask that you take care to protect the item when posting.

How do I make a return?

When you place an order at Mookah, we send you a confirmation email to let you know when your parcel is on it's way. In this email you will find a link to our Online Exchange/Return Form.  You can also find the form at the bottom of our website. You can choose for your return to be processed as a refund, or an exchange. .


What do I do with the returns form?

Once you have completed the online form, we will assess your information and send you an email with a return authority number.  The form helps us to ensure a smooth process at our end and makes your return preferences nice and clear. 

 When you receive your return authority number, send the item you wish to return, along with the return authority number, via a prepaid postage satchel.  The prepaid postage satchels comes in three sizes and are all traceable.  we will reimburse your for the prepaid satchel.

 

500g satchel $8.25 AU

3kg satchel $13.40 AU

5kg satchel $13.40 AU

 

Shipping:  To return your product to us, please mail your product and your return authority number to:

mookah
PO BOX 34
Inverloch 3996
Victoria
Australia




You will be responsible for paying the return shipping costs to us, this will be reimbursed to you.

Please note that the turnaround time on a exchanged item can vary, depending on your location, and shipping time involved.